Conditions for requesting a weekly result correction

It is possible to request a correction of a weekly result if, as a supplier, you believe that the determined weekly result has not been established correctly.

To submit a correction request, the following two conditions must be met:

14 Calendar days

The objection must be submitted within 14 calendar days after the publication of the weekly result in the supplier portal by sending an email to supplierorder@bol.com.

Evidence

Evidence must be provided to demonstrate that the weekly result was not determined correctly. The evidence should confirm that the delivery was made on the Requested Delivery Date. At a minimum, the evidence must include the following information:

• Order number(s) of the disputed order(s)
• Shipment ID(s) of the disputed order(s)
• Packing list ID(s) of the disputed order(s)
• Proof of delivery on the Requested Delivery Date for the disputed order(s), such as a delivery not signed by bol.