Financial information

When will the claimed amount be withheld?

The claimed amount will be withheld 15 days after the claim is sent to the email registered to receive the claims. If an objection is lodged within the objection period of 15 days, the withholding will be suspended until the objection has been reviewed by a matching specialist. When the resolution for the objection is finalized, the withholding will take place.

My credit note was rejected. What will happen to the payment?

Since our transition to our new administrative system in May 2025, we no longer process credit notes. Transfers will now take place through Selfbilling Credit and Debit Notes. After a report of discrepancy, a credit note is no longer necessary.