On this page you will find relevant information regarding different varieties of discrepancies. If you still have a question regarding discrepancies, contact us at factuurcontrole@bol.com. For objections regarding individual claims, you may use the objection form.
What is meant by discrepancies?
A discrepancy occurs when there is a difference between what was ordered, invoiced, and/or delivered. We carry three types of discrepancies:
Discrepancy of delivery
A discrepancy of delivery may occur and differ from the quantity ordered or pre-announced. For example, when a delivery is incomplete or is refused (red card). In such cases the items not received are registered as shortages and will be reported as discrepancies. Additionally, bol may receive products that differ from those ordered or delivered or receive products that do not comply with the Delivery Terms and Conditions and therefore cannot be processed. These goods are also classified as shortages and reported. These cases can include but are not limited to: missing EAN codes, unknown barcodes, improper packaging, dangerously protruding parts or expiry dates. Regarding the state of items that are received but are not able to be processed you may contact supplierorder@bol.com.
Discrepancy of price
A discrepancy may also relate to the invoiced price. In this case, a discrepancy is found between the price offered in the offerfeed and the invoiced price. The invoiced price is compared to the price last offered to bol as per the offerfeed. Unless specific contractual obligations exist, the last known offerfeed at the time of placing the order is relevant. A discrepancy is reported when the invoiced price differs from the price communicated via the offerfeed.
Discrepancy of invoice
An invoice can also contain discrepancies related to goods that have been delivered but have been invoiced incorrectly. In such cases, a wrong EAN or PO may have been invoiced. Additionally, goods that have been invoiced twice – for example, once per EDI and once per SCP – or an amount greater than the amount ordered and delivered will also be reported as discrepancy. These invoices will be manually reviewed before being sent out.
When is a discrepancy reported?
Bol. will report discrepancies within 15 business days after both delivery of the items and reception of the invoice. You will receive this notification in the form of a Self-billing Credit Note. The document will be sent to the email address registered as admin in the Supplier Platform. You can register your email address(es) here.