Ahold Delhaize is committed to conducting its business with integrity and in compliance with all applicable laws, regulations and its own policies. As a part of Ahold Delhaize, we at bol believe in a Speak Up culture where everyone feels comfortable and encouraged to ask questions, share their concerns and issues and report any potential misconducts.

We encourage everyone to report any misconduct by contacting a local or global Ethics representative or by using the Speak Up line of bol. The contact details for bol (as well as Ahold Delhaize and other companies within Ahold Delhaize) can be found on the Ahold Delhaize Speak Up page. The Speak Up line is available 24 hours a day, 7 days a week and anonymous reporting is possible. The Speak Up line is not only available for our direct suppliers, but also anybody further down the supply chain.

The Speak Up line is not to be used for customer or supplier service complaints, or to make false accusations, or report information that you know is untrue.

Retaliation is prohibited

If misconduct is reported in good faith, the reporter is protected from retaliation. Anyone that experiences or observes any retaliation for reporting misconduct in good faith, should report this via the Speak Up line. A report on retaliation is treated like any other report of misconduct.

Any form of retaliation, including any indirect retaliation or encouraging others to retaliate, is a violation of our Code of Ethics and may result in disciplinary action.

For more information about the prohibition of retaliation, please see the Group Speak Up Policy of Ahold Delhaize.

EU Whistleblower Directive

Our businesses located in the EU comply with the local whistleblowing laws, as based on the European Union Directive (EU) 2019/1937. Please check the relevant bol addendum for more information on the Ahold Delhaize Speak Up page.