It can happen that more products are delivered to the bol warehouse than where ordered by bol. Depending on the products and the quantity, bol will decide, in consultation with the supplier, whether these products will be returned or if an additional order will be placed so that the products can still be invoiced.

Fictional invoice

The order that is created to invoice over-delivered products is called a ficticious order. This order will not be fulfilled and can only be used to create a pre-announcement. This is necessary because the invoice is generated based on the pre-announcement in the Supply Chain portal.

To initiate this process, we ask you to email the following information to factuurcontrole@bol.com. Without this information, the process cannot be started.

• Date of delivery
• Shipment ID
• Packinglist ID
• EANs
• PO number
• In the attachments include a signed CRM

Returning products

If the products are returned, they will be sent back to the return address that is registered with bol. Therefore, if there are any changes to the return address, please ensure this information is also communicated to bol.