Basic conditions assortment

We want to meet the needs of our customers as well as possible. However, sometimes, an item doesn’t fall within the technical possibilities of our platform. In that case, we can’t sell the item. Examples:

• Items that we’re not allowed to deliver to customers homes
• Items that we can’t easily return
• Items that require certain technical support that we don’t (yet) have in-house

Example of items that are unsuitable:

• items without official retail packaging
• items sold under 1 EAN but with different possible designs, which the customer won’t know until they receive the product
• items that don’t display clearly what exactly is in the packaging, such as a Mystery Box
• items, such as food, that have a shelf life of less than 100 days
• live animals, such as insects
• promotional items, such as testers
• digital items, such as licences
• subscriptions and memberships
• pre-release items
• items that we can’t classify within the existing product categories
• services and (installation) services
• fireworks, such as ice fountains, torches, Christmas crackers, sparklers, and firework dummies (view more items that you don’t expect to be fireworks)

Legislation

Your offer complies with the laws and regulations in the Netherlands and Belgium. Consider:

1. The differences between Dutch and Belgian legislation.
2. The licences, registrations and inspections that you need from organisations and/or bodies.
3. Guidelines for importing, distributing, manufacturing, storing and sending items.
4. The obligations regarding the product information you fill in, such as guarantees, claims, warning labels and contact information.

Healthy, safe and ethical

It’s important that your range doesn’t cause unpleasant consequences or damage during production or use. We think it’s important that the items that are sold via our platform are offered in a fair and responsible manner. That’s why we clearly distance ourselves from animal suffering and put the safety and health of our customers above making a profit. This ensures that we sometimes anticipate legislation. For example, when an item is under discussion or when it has adverse consequences for users or their environment.

Undesirable items:

1. Items that are only intended for criminal activities
2. Items with material from a protected plant or animal species
3. Items that are wholly or partially made of fur
4. Items that demonstrably use child or forced labour
5. Items that can be associated with child abuse
6. Items with a safety or health risk for the user
7. Items that are included in the Safety Gate list

Customer expectations

We expect the quality and delivery time of your items to match the expectations you create in your shop. Based on customer feedback – such as return statistics and customer queries – we keep track of the extent to which your item matches the customer’s expectations. We also compare your items with similar items from other partners to see the differences.

If there’s a big difference between the performance of your item and similar items from other partners, you’ll receive an email that that item is performing below expectations. We then ask you to improve the item as soon as possible, so that it better meets the expectations of our customers. This could lead to bol no longer purchasing the items.