This usually surfaces as an error similar to:

530 Authentication failed

For security reasons, it is never reported why authentication failed. There can be several underlying reasons, not all of them on your end. Bol can help you with the authentication issues on our end, but not on your end.

The reasons where bol can provide support:

• User doesn’t exist 
• Incorrect password 
• IP address not allowed 

Start by verifying the username and password. The username always uses the format <SupplierCode_SupplierId>.

The password is usually 16 characters long and may contain special characters. If you aren’t sure of your password, please get in touch with suppliermanagement@bol.com for a password reset. 

Note: For security reasons, bol cannot look up passwords. Bol can only reset them. Please let us know when you want your password reset to find out if you are using the wrong password.