On this page you can find an overview of the steps involved in the process of an invoice. If you still have a question regarding the process surrrounding invoicing, you can contact us through email at factuurcontrole@bol.com.
How does our invoice matching process work?
After bol places an order, the option to pre-announce is enabled. You can pre-announce your delivery through the Supply Chain Portal. After the pre-announcement is confirmed, the option to invoice this delivery is enabled. This can be done through either the Supply Chain Portal or per EDI connection. The invoice will be automatically matched with the shipment, if all necessary conditions have been met. This includes but is not limited to: correct PO/EAN combination, a full delivery and the right date of delivery. The invoice will not be able to be matched if one or more of these conditions has not been met and will be flagged for manual inspection. Our invoicing specialists will manually investigate the delivery, both physically and digitally and confirm whether the items were delivered correctly or not. If goods have not been delivered correctly or not at all, a discrepancy will be reported through a Selfbilling Credit Note.
After receiving a report of discrepancy
If you do not agree with a received claim, you may submit an objection via the objection form. As a result, the invoice, the goods, and the issued claim will be reviewed again. This review is conducted both through internal checks and through dialogue with the requester. The more information you are able to provide, the greater the likelihood that the claim will be assessed correctly. Please note that submitting an objection is subject to several conditions, including but not limited to: a maximum period of 15 calendar days after the claim date to file the objection, the inclusion of relevant supporting documents such as PODs, and information regarding the packaging of the products concerned. For more information about the conditions for delivery and submitting objections, please refer to the Delivery Terms and Conditions.