The placing of orders is done by specialists within bol.com. This can be done in two different ways, depending on the type of connection you have as a supplier.

EDI Supplier

Suppliers receive orders in their CRM system via an automatic order link. Bol.com can enter the orders manually or automatically.

SCP Supplier

Orders enter the Supply Chain Portal via a standard connection. The contact persons will receive an e-mail about this that they can find in the Order overview screen.

Are you expecting orders but these are not coming in? Then you should immediately contact the contact person within bol.com who is responsible for the placement of the orders. The supplier service team has no insight into this and can therefore not help you any further.